Terms of Service

1. The service

Ask & Get Reviews lets local service businesses send review requests to their customers by email and SMS, sync Google reviews, reply to reviews, and share reviews on social media. Access is by invitation from your agency after onboarding; there is no self sign-up.

2. Your responsibilities

• You may only upload or send customer contact details you have a lawful basis to use (your own customers who gave you their contact information).
• You must provide accurate business verification details (legal name, EIN, address) for US carrier texting registration.
• You must not use the service to send spam, misleading messages, or to gate reviews (asking for a rating first and routing unhappy customers elsewhere). Every customer receives the same Google review link.
• You are responsible for the content of your message templates.

3. SMS messaging terms

• Text messages are sent only after your texting number's US carrier (A2P 10DLC) registration is approved.
• Messages are sent during quiet hours of 9 AM–8 PM in the recipient's local time.
• The first text includes opt-out wording. Recipients can reply STOP, UNSUBSCRIBE or HELP at any time; opt-outs are honored immediately.
• Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

4. Email terms

Every email includes the business's physical address and an unsubscribe link, as required by law. Sending is blocked until your sending domain is verified.

5. Reviews and third-party platforms

Reviews come from your Google Business Profile and remain subject to Google's terms. Social posting is subject to each network's terms. We never buy, fake or incentivize reviews.

6. Billing and cancellation

Fees are agreed during onboarding with your agency. You can cancel at any time; cancellation stops future messages and scheduled campaigns.

7. Liability

The service is provided "as is". We are not liable for carrier delivery failures, third-party platform changes, or indirect damages. Our total liability is limited to the fees you paid in the last 3 months.

8. Contact

Questions about these terms: support@askandgetreviews.com.